Training Services

Professional Standards, Tailored to Your Business

Operational Excellence

“A La Carte” Training!

Our OPEX Training combine topics in Lean & Six Sigma methods with industry specific examples. We design the training to fit your organization.

Topics include:

  • PDCA/A3 Thinking

  • DMAIC/Six Sigma Basics

  • Root Cause Analysis (Ishikawa, 5Why’s)

  • FMEA/PFMEA/DFMEA

  • 5S/6S

  • Gemba Walks

    and much more…

Service Excellence

Better Service = Better Customer Experience

This training is designed for organizations looking to enhance their Customer Journey from initial contact through to the completed service.

Topics include:

  • Understanding Customer Needs – Using the Kano Model to understand needs vs. wants.

  • “Voice of the Customer” – Aligning quality with expectations.

  • Mapping and Managing Touchpoints – Enhancing every stage of the customer journey.

  • Defining Service Purpose & Values – Creating a shared standard of excellence.

  • Resolving Problems with Confidence – Recovery techniques that rebuild trust.

Generative AI

Use AI to Work Smarter and Faster

This hands-on training helps teams use Generative AI to boost productivity, streamline tasks, and improve decision-making.

Topics include:

  • AI basics for everyday work

  • Writing better prompts

  • Automating routine tasks

  • Responsible and ethical AI use

Contact us today for a free consultation and see how we can help your business.

There’s no commitment, pressure, or obligation.